In directory search?2 common searches we check every hour show Sonny. Position now, the last 7 days and the #1 result.
| Search | Position | Last 7 days |
|---|---|---|
| customer support | #14 | |
| inbox | #26 |
Keyword gaps?Searches where competitors rank and Sonny is not in the results.
| Search | Best competitor | Their position |
|---|---|---|
| live chat | InsertChat - AI Receptionist | #2 |
Listing check?What to fix in the listing and how much each item adds to the listing score (70/100; category leaders average 66).
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0 / 30Put a search term in the name Search rank?Directory search ranks name matches first: 53% of top-3 results have the search term in the name. Searches for a brand name itself are not tracked.The name has none of the tracked search terms.7 of 20 category leaders do this
In ChatGPT conversations?How often ChatGPT mentions Sonny when people ask common Business & Operations questions.
About Sonny
Sonny comes up for “customer support” at #14 of 36, outside the top 10, and SBZ Customer Support is #1. For “inbox” it fell from #14 to #26 this week, out of 47. It doesn't show up for “live chat”, where InsertChat - AI Receptionist ranks #2.
Work with customer support in your connected Sonny workspace. Find conversations and contacts, read messages and help articles, add internal notes, update conversations, and send replies when requested. You can also manage tags and help content and review support reports and customer satisfaction.From the plugin’s directory listing
Try asking
Competitors?Plugins that show up in the same tracked searches as Sonny.
In the directory
- Featured page
- Not on it
- Category page
- Search only
- Same job
- 115 customer support plugins
- Account
- Needed
- Listed since
- Oct 22, 2026
- Developer
- 3 plugins
Recent changes
Alternatives to Sonny?Plugins that share searches with Sonny and do the same job.
| Plugin | Works in |
|---|---|
| SBZ Customer SupportAnswers from SBZ documentation | — |
| eeselChat with your support agent | Worldwide |
| KapaSearch your Kapa knowledge | Worldwide |
| InsertChat - AI ReceptionistAI website assistant & inbox | Worldwide |
| GorgiasManage your support helpdesk | Worldwide |
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What does Sonny do?
Manage customer support. Work with customer support in your connected Sonny workspace. Find conversations and contacts, read messages and help articles, add internal notes, update conversations, and send replies when requested. You can also manage tags and help content and review support reports and customer satisfaction.
How do I use Sonny in ChatGPT?
Install it from the ChatGPT plugin directory, then mention @Sonny in a chat. Its listing suggests asking “Show my open support conversations.”, “Summarize the latest messages in a support conversation.” or “Find help articles about changing a delivery address.”
Which plugins compete with Sonny?
Sonny shares directory searches with SBZ Customer Support, eesel, Kapa and InsertChat - AI Receptionist.
Who makes Sonny?
TCSC makes Sonny, along with CleanMyList and Otter.